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Passenger Charter

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Priority seating and wheelchair spaces

All buses have clearly marked priority seats for anyone who needs them. If one isn't available, please ask if someone will give up a seat. If you are using a priority seat and you don't need it, please be ready to offer it to someone who does.

Every bus has a designated wheelchair spaces, which you can find by looking for the wheelchair symbol on the outside of the carriage or using the level access boarding point.

All wheelchair spaces are at least large enough for a 'reference' wheelchair of 700mm x 1200mm.

Visual Information

Visible information is provided extensively across our buses.

You can plan a journey using either our Timetables, or by downloading our APP from either Googleplay or the Apple Store

Printed timetables can be sent to you by calling 01025 364087, or will be available for collection from your local Borough Council Office, Post Office or Tourist Information.

Any person requiring audio support can contact the office on 01205 364087 or speak to a member of our staff.

Low-floor access

Whilst in most places there is a step or a gap onto buses, most buses are able to kneel to reduce the step-up. Drivers are expected to pull in close to the kerb where there is one in situ. If you need low-floor access and the driver has not already knelt the vehicle, please ask if he can do so.

Safety and security

Your safety is of prime importance CCTV is used extensively across all our vehicles and workspaces.

Find out how we use CCTV

If you feel unsafe or experience any incidents of crime (including hate crime) or antisocial behaviour whilst travelling on our vehicles, please talk to our staff or the police.