We're currently transferring to our new website

Back to news

IMPORTANT INFORMATION FOR PASSENGERS TRAVELLING - COVID 19

Important Advice For Those Using Buses

MAY 27th 2020

As more people begin to return to work, we are expecting our buses to become busier as the government moves into the next phase of managing the coronavirus pandemic.

Therefore, we are busy preparing to return to full 'schools out services' Monday - Saturday from June 8th, when lockdown is expected to be eased.  Our new timetables will be available on our website from this Sunday 31st May 2020, we will also print copies to be distributed along with poster versions that we will place at all bus stops, enroute. 

To continue to support you as you travel with us, we have prepared the following messages to guide and help you both before, during and after your journey on-board our buses.

Please check our updates webpage or twitter regularly for service updates that may affect your journey

Who should travel?

  • Our buses are reserved for those who cannot walk, cycle or drive and need to:
  • Travel to work or school
  • Seek and/or offer medical attention or supplies
  • Shop

You should not use our buses to go to places to exercise.

As you plan your journey, we ask you to check your timetables online or download the RYGO app and track your service. Take hand sanitizer to use before and after your journey, or wash your hands, and before you touch your face. Take and use a face covering to protect our drivers and other passengers.

Please - Don’t travel if you feel unwell

Boarding your bus

  • At the bus stop, we ask you whilst queuing to try to keep 2 metres apart from anyone not in your household.
  • Consider waiting for the next bus if your bus is a quarter full
  • Board one at a time, keep your distance and be patient and give priority to those with mobility issues.
  • On the bus, we ask you to either use one of our smartcards, concessionary  cards or where  you can please use the exact fare.
  • Try to keep 2 metres apart from other passengers
  • Sit by the window and leave the aisle seat free unless you are travelling with someone from your household.
  • Ideally leave a space in front and behind you where possible  
  • Keep windows open to help with ventilation.
  • Use a face covering to protect our drivers and your fellow passengers.

As you leave the bus

  • Don’t approach within 2m of the driver until the bus has stopped (there will be soon be floor markings to show you where that is)
  • Use your hand sanitiser and/or wash your hand, before you touch your face.
  • Maintain social distancing as you move through the bus shelter or bus station and follow specific guidance.

What else have we been doing to help you?

We have:

  • Increased service levels and seat capacity 
  • Asked customers to only travel if it is an essential journey and to not use the buses to access places to exercise further afield.
  • Monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • Increased our cleaning regime – with extra focus on high touch point areas
  • Provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • Updated our websites and social media regularly as soon as new information becomes available.
  • Displayed printed emergency notices on all our buses and at key points to keep you informed
  • Issued press releases to local media so information about our services can reach as many people as possible.

Next Steps

  • We all have a responsibility to follow the Government advice and we thank you, our customers for your support and cooperation in this time.