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Customer Services

We investigate all issues and complaints made by passengers and members of the public.

In order to follow data protection guidelines and for us to first investigate and then respond to complaints, they must be made in writting and sent to: Customer Services, Brylaine, 291 London Road, Boston, Lincolnshire, PE21 7DD

Please include the following information for purposes of an investigation. If the information is not complete as listed we will be unable to investigate *are mandatory.

*Your Full Name
*Your Address
*Your Telephone Number
*Your Email
*Date of alledged incident
*Service Route Details
Vehicle Registration: If available
*Overview of the alledged incident
*Ticket number (6 digit number on the bottom left hand side of the ticket)

Once we receive your letter we will respond to acknowledge receipt, we will then take 3-5 working days to investigate the matter fully.

All of Brylaines vehicles are fitted with CCTV (audio) both inside and out, along with Greenroad (a GPS based driving tracking system) and an electronic ticketing systems; all of which will be used in any investigation.

We as a team constantly strive to deliver a great service for our passengers of course we hope that you don't feel the need to contact us, however, if you do then rest assured the matter will be given our full attention.

Team Brylaine